Last Updated: July 2025
At Boosterso, we are committed to delivering reliable, responsive, and effective support to all our customers. This Support Policy outlines how we provide assistance, what you can expect from our support team, and your responsibilities when seeking help.
Our standard support hours are:
Monday – Saturday: 9:00 AM to 6:00 PM (GMT+1)
Support Channels:
Email Support: support@boosterso.com
In-Platform Ticket System (recommended)
Chat 💬 System
We strive to respond to all inquiries within 24 hours, though response times may vary during weekends, holidays, or high-demand periods.
Our support team can assist you with:
Account-related issues (login, registration, password reset)
Questions regarding services or order statuses
Reporting order delays, delivery inconsistencies, or failures
Explaining service functionality or performance expectations
Clarifications on our Terms of Service, Refunds, or Policies
We do not offer support for:
Personal content or profile management (e.g., editing bios, uploading videos)
Technical issues related to third-party platforms (Instagram, TikTok, etc.)
Platform bans, restrictions, or penalties caused by misuse or violations
Marketing consultation or content creation
To receive effective support, please:
Provide clear, detailed information when submitting a support ticket
Include relevant order IDs, usernames, links, and screenshots when necessary
Avoid submitting duplicate tickets for the same issue
Refrain from using offensive, aggressive, or spammy language — it may lead to account suspension
We reserve the right to suspend or terminate support and/or platform access in the following cases:
Repeated abuse of the ticketing system
Threats, harassment, or aggressive language toward support staff
Submission of false claims or misleading requests
Violation of Boosterso’s Terms of Service
Please understand that:
Support does not guarantee instant solutions or refunds — issues may take time to resolve depending on complexity
Boosterso is not responsible for outcomes caused by user errors, such as wrong URLs, incorrect usernames, or platform changes
Orders cannot be edited or canceled once submitted, so ensure accuracy before confirming
For help, visit your Boosterso dashboard and submit a support ticket, or email us directly at:
📧 support@boosterso.com
Thank you for choosing Boosterso. We’re here to support your growth — one click at a time.
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